Terms & Policies

Artwork Policy

All artwork must be approved via email, fax, or in person at least 3 days prior to scheduled print date. Adpro cannot be held liable for missed deadlines as a result of last minute revisions or delayed approvals. Once approved, Adpro can no longer be held liable for any discrepancies or misspellings in the artwork. All artwork created by our art department will remain the property of Adpro Imprints unless specified in writing. Adpro reserves the right to display finished products in our showrooms or on our website as examples of our work.

Artwork fees paid are for jobs printed in-house. Any artwork designed or created by Adpro Imprints remains the property of Adpro unless an Unlimited Use License is purchased. When purchasing an Unlimited Use License the images and/or files that have been created will belong to the client. They will remain valid for lifetime use, even if the client leaves Adpro Imprints. The paid invoice will serve as a receipt for such images and/or files. The client will be given copy(s) of said files and will be fully responsible for their preservation. Adpro Imprints cannot be held liable if these files become damaged and/or unusable, lost, or stolen. The cost of an Unlimited Use License is $250.

Guidelines for artwork submission

Artwork is the basis for any project we do at Adpro. Naturally, your finished product can only be as good as your artwork. In today’s digital world there are many ways to produce, revise, save and transmit images. Only a few types of files are technically print ready, needing no further manipulation. Even files of the same type can contain different types of information, so with the convenience of computerized art comes grey areas and complex challenges.

For example, an EPS file, a very popular professional graphic file format, can contain RASTER information (bitmaps, jpegs, etc.) or VECTOR information (shapes made up of lines, curves, points, fills and outlines). So if an EPS or PDF file is required for a job, simply because one is provided does not mean that you will be able to avoid the dreaded ARTWORK FEES (see below). The same is true with pretty much any file type, although the chances of printability are much higher with files created in Adobe Illustrator (.ai) and Corel Draw (.cdr). Photoshop sometimes works as well. Here’s a list of the good and bad:
Good (but not guaranteed):

.ai, .eps. .pdf, .cdr, .jpg, .psd & .tif (high resolution)
Bad: .jpg (low resolution), .doc, .pub, .gif, .png, or anything else not listed here.

Artwork fees

If we need to invest time in creating, manipulating, modifying or enhancing your artwork, an artwork fee will be incurred at the rate of $75 per hour. We always do our best to keep these charges minimal, so we will advise you accordingly prior to beginning work on any project. Our art department can provide simple yet effective visual solutions for your needs, or create sophisticated identity packages that will make your company or brand stand out in a crowd.

Artwork for embroidery

If you submit a file to be used for embroidery, it must be embroidery specific in the form of a .DST OR .PXF file. Standard graphic files need to be converted to a specific file type that contains stitch information which can be read by a commercial embroidery machine. This is achieved through digitizing. The cost of digitizing is determined by the final number of stitches, and is billed at a rate of $10 per thousand stitches.

Ordering Policies

The best way to order from Adpro Imprints is to visit us or contact one of our retail locations via phone, fax, or email. Our fully stocked showroom can provide you with examples of our work, and we�ll be happy to assist you in ordering whatever items you need. Orders may also be placed via phone or fax from the convenience of your home or workplace. We have even implemented new, state-of-the-art software that allows you to design and order printed t-shirts and sweats online! Find the products you are looking for by browsing our Apparel Catalog or Products Catalog online, then call or email us, and we�ll walk you through the whole process. You can always count on Adpro for personalized service and attention to detail.

Upon placing your order, a deposit of 50% will be required for us to begin work on your job, unless accompanied by a signed purchase order and approved by our credit department. This includes the commissioning of any custom artwork related to the job. Deposits are non-refundable once your goods have been ordered from the distributor, and the full balance is due upon pickup or delivery of the finished product. All artwork must be approved prior to commencement of work via phone, fax, or email. This is a critical part of placing your order, as Adpro cannot be held liable for any errors present in the artwork after it has been approved by the customer. Once your artwork is approved, the rest is up to us!

Please keep in mind that most products we offer require MINIMUM quantities to be ordered. The best way to ensure you have enough of that product is to order a few more than you think you will need. Due to the extensive setup time and costs associated with many jobs, less-than-minimum orders are much more expensive per piece.

Screen Printing Minimum: 12 pieces of the same design
Embroidery minimum: 1 piece


Custom pricing can be found when ordering t-shirts or promotional products online, or by consulting with one of our sales representatives on our contact page. The work we do is customized to each individual’s needs, so final pricing is determined by many variables. At Adpro, we do our best to keep up with the latest available technology and procedures to ensure that we are operating as efficiently as possible while offering our customers the highest quality product at the best possible price.

Substitutions Policy

Adpro reserves the right to substitute similar garment colors and/or sizes in the event that your requested items become back ordered or unavailable. This is sometimes necessary so that we can guarantee deadlines for special events.

Samples Policy

Any garment samples requested must be custom ordered and are non-returnable, so they must be paid in full prior to being ordered. In the event an order is placed, the cost of the sample will be included in the final order at a rate that reflects the quantity of that order.

Damaged Goods Policy

Any misprints, damaged goods, or goods left at our facility for 120 days or more will remain the property of Adpro. We reserve the right to donate or sell those products at a discount in order to recuperate any losses incurred. The customer will always be given the right of first refusal on these goods.

Returns Policy

Due to the nature of our business, we can only accept returns if the garments have been unworn and unwashed within 48 hours of being received. A refund will be given in exchange for goods that were damaged or misprinted prior to customer pickup. We cannot replace anything less than the minimum order due to the extensive setup involved in each job. Adpro is not responsible for anything that has been approved by the customer. Adpro is not responsible for improper size ordering or shrinkage due to the laundering of garments.

Turnaround and Delivery

Most apparel orders will be completed within 7-10 working days of placing your order. Artwork proofs are normally sent out within 3 working days. If artwork is not approved within 48 hours of our scheduled print date, overall delivery time may be affected. Our Orange Express service is available for an additional fee. Single shirt orders can generally be completed within 1-2 working days, depending upon the job specifications. Delivery times for promotional products vary depending on the size and complexity of the order. Signs and banners generally take 5 working days to produce, again depending on the size and complexity of the order. Most completed jobs can be picked up at the location at which you ordered your items, or shipped via UPS. There will be a $3 per carton handling fee for all shipped merchandise.

Payment Policies

At the time an order is placed, a 50% deposit is required with the remainder due upon delivery of the product. We accept cash, checks (locally), and all major credit cards as forms of payment. If you represent a school, business or organization that requires terms for payment, please contact our main office to apply for credit. Payment and credit terms will be determined on an individual basis. Official purchase orders are required to start any job without a deposit. Balances that are unpaid past their allotted time will accrue interest of 1.5% every 30 days past due. Orders over 90 days past due will automatically be sent to an independent collection agency and associated fees will be charged.