February 6, 2014

Terms & Policies

Artwork Policy

All artwork must be approved via email, fax, or in person at least 3 days prior to scheduled print date. Adpro cannot be held liable for missed deadlines as a result of last minute revisions or delayed approvals. Once approved, Adpro can no longer be held liable for any discrepancies or misspellings in the artwork. All artwork created by our art department will remain the property of Adpro Imprints unless specified in writing. Adpro reserves the right to display finished products in our showrooms or on our website as examples of our work.

Artwork fees paid are for jobs printed in-house.  Any artwork designed or created by Adpro Imprints remains the property of Adpro unless an Unlimited Use License is purchased. When purchasing an Unlimited Use License the images and/or files that have been created will belong to the client. They will remain valid for lifetime use, even if the client leaves Adpro Imprints. The paid invoice will serve as a receipt for such images and/or files. The client will be given copy(s) of said files and will be fully responsible for their preservation. Adpro Imprints cannot be held liable if these files become damaged and/or unusable, lost, or stolen. The cost of an Unlimited Use License is $250.

Guidelines for artwork submission

Artwork is the basis for any project we do at Adpro. Naturally, your finished product can only be as good as your artwork. In today�s digital world there are many ways to produce, revise, save and transmit images. Only a few types of files are technically print ready, needing no further manipulation. Even files of the same type can contain different types of information, so with the convenience of computerized art comes grey areas and complex challenges.

For example, an EPS file, a very popular professional graphic file format, can contain RASTER information (bitmaps, jpegs, etc.) or VECTOR information (shapes made up of lines, curves, points, fills and outlines). So if an EPS or PDF file is required for a job, simply because one is provided does not mean that you will be able to avoid the dreaded ARTWORK FEES (see below). The same is true with pretty much any file type, although the chances of printability are much higher with files created in Adobe Illustrator (.ai) and Corel Draw (.cdr). Photoshop sometimes works as well. Here�s a list of the good and bad:
Good (but not guaranteed):
.ai, .eps. .pdf, .cdr, .jpg, .psd & .tif (high resolution)
Bad: .jpg (low resolution), .doc, .pub, .gif, .png, or anything else not listed here.

Artwork fees

If we need to invest time in creating, manipulating, modifying or enhancing your artwork, an artwork fee will be incurred at the rate of $75 per hour. We always do our best to keep these charges minimal, so we will advise you accordingly prior to beginning work on any project. Our art department can provide simple yet effective visual solutions for your needs, or create sophisticated identity packages that will make your company or brand stand out in a crowd.

Artwork for embroidery

If you submit a file to be used for embroidery, it must be embroidery specific in the form of a .DST OR .PXF file. Standard graphic files need to be converted to a specific file type that contains stitch information which can be read by a commercial embroidery machine. This is achieved through digitizing. The cost of digitizing is determined by the final number of stitches, and is billed at a rate of $10 per thousand stitches.


Ordering Policies

The best way to order from Adpro Imprints is to visit us or contact one of our retail locations via phone, fax, or email. Our fully stocked showroom can provide you with examples of our work, and we�ll be happy to assist you in ordering whatever items you need. Orders may also be placed via phone or fax from the convenience of your home or workplace. We have even implemented new, state-of-the-art software that allows you to design and order printed t-shirts and sweats online! Find the products you are looking for by browsing our Apparel Catalog or Products Catalog online, then call or email us, and we�ll walk you through the whole process. You can always count on Adpro for personalized service and attention to detail.

Upon placing your order, a deposit of 50% will be required for us to begin work on your job, unless accompanied by a signed purchase order and approved by our credit department. This includes the commissioning of any custom artwork related to the job. Deposits are non-refundable once your goods have been ordered from the distributor, and the full balance is due upon pickup or delivery of the finished product. All artwork must be approved prior to commencement of work via phone, fax, or email. This is a critical part of placing your order, as Adpro cannot be held liable for any errors present in the artwork after it has been approved by the customer. Once your artwork is approved, the rest is up to us!

Please keep in mind that most products we offer require MINIMUM quantities to be ordered. The best way to ensure you have enough of that product is to order a few more than you think you will need. Due to the extensive setup time and costs associated with many jobs, less-than-minimum orders are much more expensive per piece.

Screen Printing Minimum:  12 pieces of the same design
Embroidery minimum:  1 piece


Custom pricing can be found when ordering t-shirts or promotional products online, or by consulting with one of our sales representatives on our contact page. The work we do is customized to each individual’s needs, so final pricing is determined by many variables. At Adpro, we do our best to keep up with the latest available technology and procedures to ensure that we are operating as efficiently as possible while offering our customers the highest quality product at the best possible price.

Substitutions Policy

Adpro reserves the right to substitute similar garment colors and/or sizes in the event that your requested items become back ordered or unavailable. This is sometimes necessary so that we can guarantee deadlines for special events.

Samples Policy

Any garment samples requested must be custom ordered and are non-returnable, so they must be paid in full prior to being ordered. In the event an order is placed, the cost of the sample will be included in the final order at a rate that reflects the quantity of that order.

Damaged Goods Policy

Any misprints, damaged goods, or goods left at our facility for 120 days or more will remain the property of Adpro. We reserve the right to donate or sell those products at a discount in order to recuperate any losses incurred. The customer will always be given the right of first refusal on these goods.

Returns Policy

Due to the nature of our business, we can only accept returns if the garments have been unworn and unwashed within 48 hours of being received. A refund will be given in exchange for goods that were damaged or misprinted prior to customer pickup. We cannot replace anything less than the minimum order due to the extensive setup involved in each job. Adpro is not responsible for anything that has been approved by the customer. Adpro is not responsible for improper size ordering or shrinkage due to the laundering of garments.

Turnaround and Delivery

Most apparel orders will be completed within 7-10 working days of placing your order. Artwork proofs are normally sent out within 3 working days. If artwork is not approved within 48 hours of our scheduled print date, overall delivery time may be affected. Our Orange Express service is available for an additional fee. Single shirt orders can generally be completed within 1-2 working days, depending upon the job specifications. Delivery times for promotional products vary depending on the size and complexity of the order. Signs and banners generally take 5 working days to produce, again depending on the size and complexity of the order. Most completed jobs can be picked up at the location at which you ordered your items, or shipped via UPS. There will be a $3 per carton handling fee for all shipped merchandise.

Payment Policies

At the time an order is placed, a 50% deposit is required with the remainder due upon delivery of the product. We accept cash, checks (locally), and all major credit cards as forms of payment. If you represent a school, business or organization that requires terms for payment, please contact our main office to apply for credit. Payment and credit terms will be determined on an individual basis. Official purchase orders are required to start any job without a deposit. Balances that are unpaid past their allotted time will accrue interest of 1.5% every 30 days past due. Orders over 90 days past due will automatically be sent to an independent collection agency and associated fees will be charged.



Effective Date: May 1, 2007

Adpro Imprints values the users of our website adproimprints.deco-apparel.com (the “Website”). Your privacy and trust are very important to us. We recognize that you may be concerned about our collection, use, and disclosure of the personally identifiable information (“Personal Information”) that we collect when you use the Website and the services offered on the Website (“Adpro Imprints Services”). This Privacy Policy describes the information that we collect from you, how we collect this information, and what we do with it after we collect it. By using the Website you are accepting the practices described in this Privacy Policy. Our policy and security it authorised and managed by www.deconetwork.com
If you have any questions or comments regarding this Privacy Policy, please contact us at info@adproimprints.com.

Does Adpro Imprints Ever Make Changes to its Privacy Policy?

We may make changes to the Privacy Policy from time to time. We will notify you of any changes by sending you an email, posting a notice on the home page of the Website, or posting a notice in your account when you first login after we have made changes. If you receive notification of a change in our Privacy Policy, you must review the new Privacy Policy carefully to make sure you understand our practices and procedures. You may not be able to receive notices from us if your cookies are not set to accept and/or are disabled.

What Types of Information Does Adpro Imprints Collect?

Personal Information. We collect Personal Information that you provide to us, such as your name, mailing address, phone number, email address, credit card number, and financial information. Non-Personal Information. We also collect non-personal information from you, such as your browser type, the URL of the previous website you visited, your ISP, operating system, and your Internet protocol (IP) Address Non-Personal Information cannot be easily used to personally identify you.

How and When Does Adpro Imprints Collect This Information?

Providing Information to Us. We collect Personal Information from you when you provide it to us. For example, if you purchase a product sold through an affiliate, we may collect your name, mailing address, telephone number, credit card number, and email address. If you create an account, we may collect your name, tax identification number, mailing address, email address, and other information that we request during the registration process, and any information that you provide to Adpro Imprints. If you sign up to receive a newsletter, we will collect your email address.Communications With Us. If you communicate with us regarding the Website or the System, we will collect any information that you provide to us in any such communication. Analytic and Reporting Technologies. Like the operators of most websites, we use analytic and reporting technologies to record Non-Personal Information such as Internet domain and host names, Internet protocol (IP) addresses, browser software, operating system types, click stream patterns, and the dates and times that the Website and the System are accessed. We also contract with several online partners to help manage, monitor and optimise our Website and the System and to help us measure the effectiveness of our advertising, communications and how visitors use the Website. To do this, we may use web beacons and cookies.

How Does Adpro Imprints Use My Information?

Personal Information. We use Personal Information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving the Website, fulfilling requests for information, producing and shipping the products that you order, and providing customer support. For example, if you create an Account, we will use the information that you provide us to communicate with you and pay you any commissions that you earn. Similarly, if you sign up to receive a Adpro Imprints newsletter, we will use the email address you provide to send you the newsletters.Non-Personal Information. We use Non-Personal Information to track the use of the Website and the System and for other internal purposes, such as providing, maintaining, evaluating, and improving the Website.

When Will Adpro Imprints Disclose My Information to Third Parties?

Disclosure to Successors. We may disclose your Personal Information to any successor-in-interest of ours, such as a company that acquires us. In the event Adpro Imprints goes through a business transition, such as a merger or acquisition by or with another company, or sale of all or a portion of our assets, your Personal Information will likely be among the assets transferred. You will be notified via email or by a notice on our Website of any such change in ownership or control of your Personal Information.

Disclosure to Unaffiliated Third Parties. We may disclose your Personal Information to prevent an emergency, to prevent harm to others, to respond to legal requirements, to protect or enforce our rights and policies, to protect or enforce the rights of a third party, or as required or permitted by law (including, without limitation, to comply with a subpoena or court order). In particular, we may disclose your information to a third party that alleges that you have infringed their intellectual property rights. Similarly, if you allege that someone is infringing upon your intellectual property rights, we may disclose your information to that person.

Disclosure to Third Party Service Providers and Online Partners. We may contract with various third parties who help us provide, maintain and improve the Website and the System. For example, we use a third party to process payments made to us, and may subcontract out production, fulfilment, analytics, reporting or other operations. We also contract with several online partners to help manage, monitor and optimise our Website and the System and to help us measure the effectiveness of our advertising, communications and how visitors use the Website. We will use commercially reasonable efforts to prevent such third parties from disclosing your Personal Information, except for the purpose of providing the services in question. We cannot guarantee that such third parties will not disclose your Personal Information.

Disclosure to Affiliates. If you purchase a product, Adpro Imprints may provide your name, and the city and state information provided by you to an Affiliate. In our Affiliate Agreement, Adpro Imprints contractually obligates each Affiliate not to use or disclose this information for any purposes other than internal record keeping, and for marketing, only if you have opted in to receive marketing material directly from the Affiliate. We cannot guarantee all Affiliates will comply with this obligation.

Disclosure of Non-Personal Information. We will disclose Non-Personal Information, in aggregate form, to potential strategic partners, advertisers, investors, customers, and others. You may not opt-out of the sharing of this information. However, it cannot be easily used to identify you personally.

What About Cookies and Web Beacons?

A cookie is a small file placed on the hard drive of your computer. Most websites use cookies. We use cookies to track your use of the Website and the System, provide you with a more personalized user experience, and to allow you to login and begin use of the Website automatically when you visit the Website. A web beacon is an often-transparent graphic image, usually no larger than a 1×1 pixel that is placed on a web page or in an e-mail that is used to monitor the behaviour of the user visiting the Website or receiving the e-mail. Cookies and web beacons used by Adpro Imprints and our online partners are not linked to Personal Information. Some of our Shopkeepers may use cookies or web beacons on our Website. We have no access to or control over these cookies and web beacons. This Privacy Policy covers the use of cookies and web beacons by Adpro Imprints and our online partners only and does not cover the use of cookies or web beacons by any other third party.

Does Adpro Imprints Protect My Personal Information?

Personal Information. Whenever we obtain your Personal Information, we use commercially reasonable efforts to protect it from unauthorized access or disclosure. However, we are not insurers of the security of your Personal Information. Accordingly, we assume no liability for any disclosure of data due to errors in transmission, unauthorized third party access or other acts of third parties, or acts or omissions beyond our reasonable control.

Website Content. The content that you store, post, or transmit on or through the Website, such as message board postings, storefront pages, and images on your Products, may be accessed by other users, including people that you do not know. We are not responsible for the actions of others. Therefore, you should use care in communicating with other users and only disclose your Personal Information to other users that you know to be trustworthy. You should not assume that your content will be kept private.
How Can I Review and Make Changes to My Personal Information?

You can obtain a copy of and request that we correct errors in your Personal Information by emailing us at info@adproimprints.com. For your protection, you will be required to provide proof of your identity to obtain a copy of your Personal Information. If your Personal Information changes or if you no longer want to use the Adpro Imprints Services, you may correct, update or deactivate your Personal Information and/or your account through the account management screen. If you would like to deactivate or terminate your account you can also contact our Customer Service.


If you choose to use our referral service to tell a friend about the Website, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the Website. We store this information for the sole purpose of sending this one-time email and tracking the success of our referral program.


The security of your Personal Information is important to us. When you enter sensitive information such as a credit card number and/or social security number on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Does This Privacy Policy Apply When I Access Third Party Websites?

You may be able to access third party websites directly from the Website. This Privacy Policy does not apply when you access third party websites. We cannot control how third parties may use Personal Information you disclose to them, so you should carefully review the privacy policy of any third party website you visit before using it or disclosing your Personal Information to its provider.

What About Children’s Privacy?

Under Thirteen. The Website and the System are intended for users aged 13 and older only. Accordingly, we will not knowingly collect or use any Personal Information from children that we know to be under the age of 13. In addition, we will delete any information in our database that we know originates from a child under the age of 13. Thirteen to Seventeen. Prospective users between the ages of 13 and 17 can only use the Website under their parent’s or legal guardian’s supervision. If you are between the ages of 13 and 17, you, your parent, or your legal guardian may request that we deactivate any of your Personal Information in our database and/or opt-out from receiving communications from us. If you wish to do so, please contact us at info@adproimprints.com.

Can I Opt-Out From Receiving Communications From Adpro Imprints?

We provide you the opportunity to opt-out of having your Personal Information used for certain purposes. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form. If you no longer wish to receive our newsletters and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at info@adproimprints.com. We also offer you an opportunity to opt-out of certain communications through the account management screen. If you need assistance you may contact us at info@adproimprints.com. If we disclose your Personal Information to a third party in a manner that is not set forth in this Privacy Policy you will be notified so that you can make an informed choice about sharing your Personal Information with that third party.

return to home page